Course curriculum

  1. 1

    • Module Outline
  2. 2

    • Dispute Eligibility Assessment
  3. 3

    • Statute of Limitations

    • FCRA Requirements & FDCPA

    • Collection Agency Obligations

    • Documentation Standards

    • Consumer Dispute Rights
  4. 4

    • Dispute Preparation Review
  5. 5

    • Issue Categorization and Documentation
  6. 6

    • Dispute Reason Selection
  7. 7

    • Dispute Letter Preparation
  8. 8

    • Dispute Submission
  9. 9

    • Dispute Tracking
  10. 10

    • Dispute Results Review
  11. 11

    • Dispute Continuation Strategy
  12. 12

    • Documentation and Case Management
  13. 13

    • Common Mistakes
  14. 14

    • CRM Overview and Workflow Understanding
  15. 15

    • Client Creation and Data Entry
  16. 16

    • Saving Data and Status Management
  17. 17

    • Document Upload and Client Records
  18. 18

    • Credit Report Import & Data Processing
  19. 19

    • Understanding Report Data in CRM
  20. 20

    • Personal Information Optimization
  21. 21

    • Selecting Items for Dispute
  22. 22

    • Understanding Dispute Types and eOSCAR Codes
  23. 23

    • Dispute Letter Generation (Factual VS Metro 2)
  24. 24

    • Automated Letter Creation and Review
  25. 25

    • Multi-Bureau Processing
  26. 26

    • Downloading and Preparing Disputes
  27. 27

    • Client Communication and CRM Messaging
  28. 28

    • CRM Workflow Best Practices

    • Training Session on CRM Workflow Best Practices
  29. 29

    • Advanced Dispute Strategy and CRM Workflow Assessment